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Information Counter

Location – located at Level 1

Our Information Counter is conveniently located on Level 1 where the friendly staff can assist you with store directions, lost property, kiddy carts, free wheelchair and kiddie ride, gift wrapping and local transport information.

  • Lost and Found
    Get immediate assistance in case of lost, missing or misplaced items at the mall.
  • Seasonal gift wrapping services
    Information Counter Get complimentary gift boxes and bags for all your purchases from the mall by simply presenting your proof of purchase.
  • Kid’s Trolley
    Information Counter Let your toddle ride with sibling on the attachable toddler wheelie / Get a stroller for your child so that he or she won’t be tired from the long hours of shopping.

Touch screen directories

Location – located at all Levels

Touch screen directories are also found around the mall so that you can search for any store or facility.

Money Changer

Location – Inside Ocean Supercenter – located at Level 1

Our currency service offers competitive exchange rates and low fees every day without leave the Center.


Location – located at level 1

CB / UAB ( level 1)

AGD ( level 2)

AYA ( level 3 )

AGD Bank

Location –  44B – located at level 2

AGD Bank

Nursing Room

Location –  located at level 3

For your family’s convenience, baby changing facility is available at the Level 3.


Location –  located at all Level

There are washrooms located on each floor of the Center

Taxi Counter / Taxi Pick Up Zone

Location –  Entrance

The Centre has a taxi rank in close proximity the Mall entrance. Should you require a taxi please visit our friendly staff at the Oway counter and they will happily call one for you.


Location –  Basement 1

City Mall St john has over 200 car bays of which these are undercover.